Shipping policy
Shipping Policy
Processing Time All orders are processed within 1-3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Shipping Methods & Delivery Time
Shipping Method
Estimated Delivery Time
Sea Freight
20-25 business days
Air Freight
7-10 business days
Express (DHL/FedEx/UPS)
5-12 business day
⚠️ Please note: Shipping method must be confirmed with us before placing your order. Please contact us in advance to arrange the most suitable shipping option for your needs.
How to Confirm Shipping Method Before completing your purchase, please reach out to us via:
- Email: support@novobrighte.com
- We will confirm availability, shipping cost, and estimated delivery time based on your location and order size.
Customs & Duties International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. Sivjin is not responsible for delays caused by customs clearance.
Order Tracking Once your order has shipped, you will receive a confirmation email with tracking information.
Lost or Damaged Packages If your package is lost or damaged in transit, please contact us within 7 days of the expected delivery date.